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Port City Tele - Services

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Port City Communication’s Tele-services offer a wide variety of solutions to help any type or size business. Our philosophy is that every phone call your business receives is important. Therefore, any missed call has the potential for lost revenue. Our Tele-services can be customized to fit your business needs.

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Why Companies Trust Port City
 

• Voice mail box so you don’t miss important calls

• 24 hour Live operator Call Center

• Detailed Acculor service that can log and track employee absence time.

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The heart of our Tele-services is our award winning Call Center. Our staff is trained to provide your clients a good impression of your business. We pride ourselves on professional, courteous, and efficient service and are available 24 hours a day, 7 days a week, 365 days a year. Please take time to look at each service of interest individually. We are sure you can find something we can do to help your business succeed. If you need something you don’t see, be sure to call because we still may have a solution for you.

 

Inbound Call Center - Open 24/7

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Getting the information you require quickly and accurately is the most basic yet important responsibility of our Call Center operators. Our staff has been trained to provide the most efficient and professional service possible. If you’re missing calls – you’re losing money and we want to help.

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Each of our clients has a customized account with their specific instructions for handling their calls. Those instructions are followed by our operations staff so they can obtain the information needed and promptly dispatch that call, ensuring that routine and emergency calls are received when and where you need them 24 hours a day, 365 days a year.

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Message Delivery Options Include
 

• E-mail

• Fax

• Numeric and Alpha Paging

• Text to Cell Phone

• Voice Mail

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We refuse to fit into the stereotype of “Just the Answering Service” because we are much more than that – we are an extension of your business. Our Award winning Call Center prides itself on excellence.

 

Order Processing and Fulfillment Services

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Port City Communications Call Center offers order entry services 24 hours a days. Our friendly operators can process your customer’s order over the phone using your website or a custom built order form on our system. We can even warehouse, pack, and ship your products right to your customer with our Port City Fulfillment services.

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Let me take this opportunity to introduce you to Port City Fulfillment Services. We are a high-quality complete service fulfillment center equipped to handle all of your order taking, warehousing, and shipping needs.

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We act as an extension of your company, offering personalized, professional service to your customers. By outsourcing to us, we can save you precious time and money, allowing you to focus on marketing and production.

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Port City Fulfillment offers various levels of service for order placing, warehousing, inventory, packaging, and shipping. We provide a 24-hour, 365-day-a-year live order taking center. We also process orders via fax, mail, and the Internet. Port City Fulfillment does the authorizing of credit cards (your merchant account or ours), invoicing, picking, and packaging of orders within 24 hours of receipt. Our centralized Midwestern location will be a valuable asset to your company. We will tailor our services to satisfy all of your requirements at a cost you will appreciate. For more detailed information, please go to www.portcityfulfillment.com or contact us.

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Port City Fulfillment Services, is a division of Port City Communications, incorporated in 1961 to provide call center services. This service has grown to include a full range of services to assist our customers with order placement and shipping of books, software and related materials.

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To find out more about the ordering services that Port City Fulfillment offers, contact us.

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Employee Absence Tracking

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Acculor is an employee time bank and absence tracking product designed to help a company track and control employee absenteeism.

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Conceived by co-owners Jim and Jeff Beckett and designed by many here on the Port City Communications team, Acculor has shown to be an innovative and necessary solution for many businesses.

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Acculor has been proven to cut employee absenteeism and save time and money by accurately tracking and coding employee absences. The product is customized to your company’s policy or union contract. It has also been embraced by companies, employees, and unions alike because Port City Communications is a third neutral party.

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For more Information go to www.acculor.com

Contact us and request a quote.

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Voicemail

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Your Voice Mail can be accessed from any phone anywhere, allowing you to better manage people, time, and productivity. There are various options available from an individual voice mail box to complex multi-box systems, fax box, announcements boxes, and many other options. We can even program your Voice Mail to alert your pager/cell phone when you receive a message.

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Using Port City Communications Voice Mail also frees you from the cost and maintenance of purchasing and owning your own equipment without the loss of any functionality.

Contact us and request a quote.

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Paging Services

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A pager is a means of keeping you informed. Large and small companies alike consider the pager to be the heartbeat of their business. When someone wants to reach you they simply access our online paging system or dial your pager number from any telephone. You are now connected to you clients, suppliers, and team members!

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Our customers tell us in addition to their business uses, a pager keeps them accessible to family members during and after business hours.

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Contact us and request a quote.