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Port City Tele - Services

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Port City Communication’s Tele-services offer a wide variety of solutions to help any type or size business. Our philosophy is that every phone call your business receives is important. Therefore, any missed call has the potential for lost revenue. Our Tele-services can be customized to fit your business needs.

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Why Companies Trust Port City
 

• Voice mail box so you don’t miss important calls

• 24 hour Live operator Call Center

• Detailed Acculor service that can log and track employee absence time.

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The heart of our Tele-services is our award winning Call Center. Our staff is trained to provide your clients a good impression of your business. We pride ourselves on professional, courteous, and efficient service and are available 24 hours a day, 7 days a week, 365 days a year. Please take time to look at each service of interest individually. We are sure you can find something we can do to help your business succeed. If you need something you don’t see, be sure to call because we still may have a solution for you.

 

Inbound Call Center - Open 24/7

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Getting the information you require quickly and accurately is the most basic yet important responsibility of our Call Center operators. Our staff has been trained to provide the most efficient and professional service possible. If you’re missing calls – you’re losing money and we want to help.

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Each of our clients has a customized account with their specific instructions for handling their calls. Those instructions are followed by our operations staff so they can obtain the information needed and promptly dispatch that call, ensuring that routine and emergency calls are received when and where you need them 24 hours a day, 365 days a year.

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Message Delivery Options Include
 

• E-mail

• Fax

• Numeric and Alpha Paging

• Text to Cell Phone

• Voice Mail

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We refuse to fit into the stereotype of “Just the Answering Service” because we are much more than that – we are an extension of your business. Our Award winning Call Center prides itself on excellence.

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Employee Absence Tracking

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Acculor is an employee time bank and absence tracking product designed to help a company track and control employee absenteeism.

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Conceived by co-owners Jim and Jeff Beckett and designed by many here on the Port City Communications team, Acculor has shown to be an innovative and necessary solution for many businesses.

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Acculor has been proven to cut employee absenteeism and save time and money by accurately tracking and coding employee absences. The product is customized to your company’s policy or union contract. It has also been embraced by companies, employees, and unions alike because Port City Communications is a third neutral party.

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For more Information go to www.acculor.com

Contact us and request a quote.

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Voicemail

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Your Voice Mail can be accessed from any phone anywhere, allowing you to better manage people, time, and productivity. There are various options available from an individual voice mail box to complex multi-box systems, fax box, announcements boxes, and many other options. We can even program your Voice Mail to alert your pager/cell phone when you receive a message.

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Using Port City Communications Voice Mail also frees you from the cost and maintenance of purchasing and owning your own equipment without the loss of any functionality.

Contact us and request a quote.

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